2025 Welcome and Updates
Welcome!
Greetings and welcome to the 2025 Season for Santa at Phipps Plaza!
Whether this is your first or 47th year with us we are thrilled to be trusted with your families cherished Christmas tradition.
Santa at Phipps is by Appointment Only.
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2025 Pre-Registration
Pre-Registration for 2025 will begin in early July!
The actual Appointment Booking invitation emails will start being sent out in mid September.
To receive an Appointment Invitation, it is MANDATORY that your Pre-Register each year.
We will send out emails reminding you of the Pre-Registration process. However, you do NOT have to wait for a Pre-Registration email reminder.
Once the link appears on this website, you can Pre-Register. Feel free to forward the Pre-Registration Info to friends once the system opens!
We look forward to seeing you all soon!
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Please check our product offering list (link is just to right at top of page) for our new “Rudolph” All Digital package!
This will allow you to continue to collect the yearly keepsake boxes while receiving the highest of quality HD video and all of the digital pictures taken during your visit!
NOTE: Due to the obsolescence of DVD players – 2024 was last year that we will offer DVD’s – Please ask us about our new offerings that maintain the same DVD Case (see below), but will now provide an HD video of your visit online and on a USB jump drive!
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REMEMBER: If you purchased an HD Video package please watch for an email from: santaatphippsdig@gmail.com with your link to view/download your video!
We will have a limited supply of Wish Lists available at the Mall
You may print and bring along your child’s wish list using this link –
Wish List
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IMPORTANT NOTES ABOUT APPOINTMENTS
Please read through these guidelines for important “Do’s and Don’ts” to ensure a successful and trouble-free appointment process.
EXTENDED FAMILY NEED MORE THAN ONE APPOINTMENT !!
For extended families who visit Santa at Phipps together, please book separate appointments per household/family. Our schedule allows five (5) appointments every 15 minutes so you should be able to book your appointments in the same time slot. However, if you are unsuccessful in doing that, you can send us an email at: santaatphipps@gmail.com so we can help with scheduling.
USE OF SCHOOL / WORK EMAIL ADDRESSES
We use a commercial email system to send reminders and appointment notices out called MyEmma. School systems and many Company email systems will block these emails as JUNK due to their nature. PLEASE use a personal gmail, outlook, etc. email address for your main contact email.
EMAIL CONFIRMATION OF APPOINTMENT
Once you successfully book an appointment online you will receive an email confirmation. If you do NOT receive an email confirmation, repeat the scheduling process using the same invitation credential or check your credit card for a pending transaction from Big Shot. Our appointment system will only allow ONE APPOINTMENT PER EMAIL ADDRESS!!
DO NOT USE A SMART PHONE TO BOOK APPOINTMENT !!
Customers often experience incomplete bookings when using their Smart Phones. We cannot guarantee an appointment date/time if the appointment is booked with a Smart Phone and strongly suggest checking for the email confirmation mentioned above in all cases.
THERE ARE FIVE (5) APPOINTMENTS BOOKED EVERY 15 MINUTES
Appointment Invitations
Like in past years, this process will be spread out to help alleviate any issues with overloading the scheduling system and causing customer inconvenience. There are over 6000 appointment slots this year for Santa and we will be sending out about 150 appointment invitations a day via MyEmma our email service.
When you receive this NON-transferrable email it will contain a customized link to your information that will allow you to click and make an appointment. We URGE you to make an appointment when you get the email. The weekends and prime dates do fill up fast and the sooner you are confirmed (an email with a confirmation number) then that is one last thing to worry about for the season.
Please do not email us to ask if we have sent your invitation email out yet. If you received a confirmation to your Pre-Registration then you are in the system.
Further notes on Appointment Invitations:
- Do keep an eye on your junk mail folder just in case
- One appointment per family – one family per appointment
- Emails will arrive from santaatphipps@gmail.com – please add to your whitelist if on a corporate or school server (which we do not recommend using)
- BOOK YOUR APPOINTMENT using a computer/laptop NOT a phone – Every year the majority of issues with lost appointments are related to interrupted sessions due to cell phone bookings
- If you are trying to book two appointments to coincide with another family and it is not working out – go ahead and book as close together as possible and then CONTACT us via email santaatphipps@gmail.com
LOCATION IN MALL
Santa at Phipps is located in the Court of the South – right across from Tiffany’s.
You can access from both parking levels located directly below us via elevator or escalators.
PET POLICY
REMINDER: Santa and our staff LOVE all of your pets, but PLEASE due to health concerns (allergies) for all our customers we cannot allow pets to be included in our photo appointments at the Mall.
Please leave them at home and give them an extra hug from all of us! Thank you!
**Note: We have had reports that customers with Yahoo, HOTMAIL and AOL email addresses have not been receiving confirmations.
If you have a Gmail account please use it as your email address for the appointment process.
We have reported this to My Emma (our database service), but Yahoo has split from AT&T and there is little they can do.
