IMPORTANT NOTES ABOUT APPOINTMENTS
Please read through these guidelines for important “Do’s and Don’ts” to ensure a successful and trouble-free appointment process.
EXTENDED FAMILY NEED MORE THAN ONE APPOINTMENT !!
For extended families who visit Santa at Phipps together, please book separate appointments per household/family. Our schedule allows five (5) appointments every 15 minutes so you should be able to book your appointments in the same time slot. However, if you are unsuccessful in doing that, you can send us an email at: firstname.lastname@example.org so we can help with scheduling.
USE OF SCHOOL / WORK EMAIL ADDRESSES
We use a commercial email system to send reminders and appointment notices out called MyEmma. School systems and many Company email systems will block these emails as JUNK due to their nature. PLEASE use a personal gmail, outlook, etc. email address for your main contact email.
EMAIL CONFIRMATION OF APPOINTMENT
Once you successfully book an appointment online you will receive an email confirmation. If you do NOT receive an email confirmation, repeat the scheduling process using the same invitation credential or check your credit card for a pending transaction from Big Shot. Our appointment system will only allow ONE APPOINTMENT PER EMAIL ADDRESS!!
DO NOT USE A SMART PHONE TO BOOK APPOINTMENT !!
Customers often experience incomplete bookings when using their Smart Phones. We cannot guarantee an appointment date/time if the appointment is booked with a Smart Phone and strongly suggest checking for the email confirmation mentioned above in all cases.
THERE ARE FIVE (5) APPOINTMENTS BOOKED EVERY 15 MINUTES
Like in past years, this process will be spread out to help alleviate any issues with overloading the scheduling system and causing customer inconvenience. There are over 6000 appointment slots this year for Santa and we will be sending out about 150 appointment invitations a day via MyEmma our email service.
When you receive this NON-transferrable email it will contain a customized link to your information that will allow you to click and make an appointment. We URGE you to make an appointment when you get the email. The weekends and prime dates do fill up fast and the sooner you are confirmed (an email with a confirmation number) then that is one last thing to worry about for the season.
We will be holding back times/booking slots to have flexibility with regard to Covid-19 re-scheduling – please see our page on more info related to COVID-19. This makes booking as early as possible even more important!
Please do not email us to ask if we have sent your invitation email out yet. If you received a confirmation to your Pre-Registration then you are in the system.
Further notes on Appointment Invitations:
- Do keep an eye on your junk mail folder just in case
- One appointment per family – one family per appointment
- Emails will arrive from email@example.com – please add to your whitelist if on a corporate or school server (which we do not recommend using)
- BOOK YOUR APPOINTMENT using a computer/laptop NOT a phone – Every year the majority of issues with lost appointments are related to interrupted sessions due to cell phone bookings
- If you are trying to book two appointments to coincide with another family and it is not working out – go ahead and book as close together as possible and then CONTACT us via email firstname.lastname@example.org
LOCATION IN MALL
Santa at Phipps is located in the Court of the South – right across from Tiffany’s.
You can access from both parking levels located directly below us via elevator or escalators.