What we are doing
With the continued use of our popular online appointment system, we will be able to adjust our hours and capacity to keep our the wait in line at the mall minimized. This makes our recommendation of arriving 15 minutes earlier than your appointment time even more important than in past years.
Staff and Santa will have their temperatures checked and recorded daily. Staff will have PPE and hand sanitizer available to use on regular basis.
We will be increasing our frequency of cleaning and wipe down of surface areas in the Santa set and line area.
New plexi glass shields will be added to our counter area to be used during checkout.
Other precautions being planned for customers:
- Touch-less temperature check before entering line
- We will be limiting those in line to only one parent or to those going to be in the picture/video
- Waiting areas will be designated and marked so as to allow for social distancing – please understand these areas will be spread around Court of the South
- Wearing of Masks is encouraged in line and can be worn during video/photo if you prefer
- There will be no tables for kids to write lists on this year – We will have a downloadable Santa List for kids to fill out at home and bring with
- Please arrive 15 minutes in advance of appointment time
“It is our hope at “Santa at Phipps” that we can continue to provide your family with cherished memories and keepsakes during this challenging time. “
What we ask of our Customers
These are extraordinary times and we are trying to provide as normal and safe an experience as we can for both our customers and staff. We will be adding procedures that are very similar to what many of you have experienced at Dr. offices and other businesses.
Due to these concerns we will be blocking off more spots later in the season for appointment deferral / reschedules due to “HEALTH” concerns. We will be also be asking the following questions at the line check in:
- Have you, or any member of your immediate family/party been exposed to anyone who has tested positive for Covid-19 in the past two weeks?
- Have you, or any member of your immediate family/party been sick within the past two weeks with fever, cough, shortness of breath or flu-like symptoms?
If the answer is yes to these questions, please contact us at the Santa Desk via email firstname.lastname@example.org and we will try and assist you with postponing your appointment to a later date.